Benefits of New Contact Triggers
- Resend a trigger that a member has not received
- More triggers have been added
- The option to send text messages to members
- Conditions
- Send emails/texts to teachers
- Make your emails look more professional with Format and Preview
Resend Triggers
How often do your staff hear “I never received that email”?
Now they can go to a member’s personal profile, click on View Log. Find the relevant log entry and tick the grey triangle. They can then view or resend the message.

There Are More Triggers
- After a class has been cancelled
- X days in advance of a cancelled class
- After being added to a Waiting List
- After being removed from a Waiting List
- After signing up to HomePortal
SMS Triggers
Contact sales@cap2.co.uk for more information about SMS Triggers.
Conditions
Allows you to set some conditions under which a trigger is sent.
There are two types of conditions:
1. ALL – Allows you to set several conditions of which all must be met before the trigger will send
2. ANY – Allows you to set several conditions of which any can be met in order to send the trigger.
Choose a condition type, an operator and a value and click the Add button.
An example of a useful conditions is, if you run classes for both adults and children, you can create 2 different “X sessions before payment runs out”.
One with the condition type “Member Age”, operator “is more than” and value 18. You can begin the email with Dear {{First.Name}}, see below.

The other with the operator set to “is less than” and value 18. You can begin the email with Dear Parent/Guardian.
Send Triggers to Teachers
Format and Preview your Email

NOTE: We will be disabling old triggers in the coming months so please start to use new triggers asap.
If you need help converting your old triggers to new, contact training@cap2.co.uk