Customer Testimonials

Customer Testimonials

Our customers mean the world to us.

We think we know CoursePro pretty well. But every time we run one of our summit events, we’re reminded that we’re not the only experts!

Running events like our summits, where we can meet face-to-face with our community to discuss new ideas and upcoming features, is vital. But twice a year isn’t enough to find out what our customers think…

So we send out surveys every couple of months to check we’re going in the right direction. Take a look at some of the feedback on this page!

A wordcloud using customer testimonials from our NPS survey.

Ibrahim Mehmet | GLL

GLL have used CoursePro since 2012 and now operate the system in over 135 leisure centres across the UK for a variety of sports such as swim school, gymnastics, football and even Nordic walking! Our teachers love using the handheld devices to record registration and attainment which in turn results in happier customers; as they can review progress of pupils in their own time online via the Home Portal.

Better logo

Jason Torpey | Hallamshire Tennis Club

CoursePro has enabled our business to become more professional and more efficient, and has drastically reduced admin time. The ability for parents to login and track their child’s progress, as well as re-enrol quickly and easily, has really helped us stand out over our competitors. The added benefit of a great technical support team, as well as the continued improvement and involvement of the system has really helped our staff be able to spend more of their time on more specific tasks related to tennis coaching.

Hallamshire Logo

Katie Sharples | Tameside Active

There were two big benefits for us. Firstly, we now have a continuous ‘learn to swim’ scheme rather than blocks with set payment dates, and secondly now parents can see their child’s progression online. This now provides the parents with the opportunity to both pay and transfer online. By doing this we have alleviated a lot of pressure at reception which means we can provide much better customer service. Also, the teachers are now able to do everything they need to on their tablet on poolside which means we now have no paper getting soggy and they can now assess everything there and then.

Active Tameside Logo

Claire Harrison | Swimming Rocks

CoursePro covers everything you need. We started using CoursePro in 2011 and their team have consistently delivered technology advances, add on capabilities and some key requirements to this day. We continue to see CoursePro as integral to the business.

Swimming Rocks logo

Zara Trickett | Splash Swim School

I love the automated emails, ease of payments and continuous bookings with CoursePro, I no longer stay up all night processing bookings!

Splash Swim School

Tom Glover | Glover’s Swim School

We love CoursePro because of the helpful and friendly staff.

Glover's Swim School

Nigel Parkin | Oxford Swimming Academy

In short, we love CoursePro because it saves time and gives us more time with our customers. CoursePro has saved us hours of administrative time every week and enabled our business to continue to grow without adding additional administrative time.

Oxford Swimming Academy

Mike Caffrey | Star Swimming Academy

CoursePro looks after the classes whilst I look after the teaching! CoursePro has massively reduced the amount of time I spend administering the classes.

Star Swimming Academy

Jo Deakins | Coventry Swim School

The product is doing what it says ‘on the tin’ but the support and help you get behind it makes the decision to have purchased even easier.

Coventry Swim School

Trish Freak | Aberdeen Learn to Swim

It’s seamless, the support is instant, it’s user friendly.

Aberdeen Learn to Swim

Rhea Pearce-Roberts | SSG Services

It allows us to monitor and control our bookings efficently and effectively.

SSG Services

Martin Binns | Swimmerz Academy

It makes life so much easier.

Swimmerz Academy

Catt Carr | Pool Schools

It’s the friendly team that make things so much easier to handle.

Pool Schools

Nicky Reynolds | Happy Tiddlers

It’s improved the productivity of our admin team by a huge amount, making time to focus on other activities such as marketing and reviewing our processes internally. It’s slick and simple.

Happy Tiddlers

Charlotte Small | Sports Nut

It organises our chaos!!!!

Sports Nut

Nathan Maguire | Les Ormes

We love the simplicity of the system and the constant upgrades to the platform.

Les Ormes

Mark Munday | KickStart Swim Academy

It reduces admin time by more than half and ensures that we maintain good regular communications with our customers.

KickStart Swim Academy

Joe Moore | Pisces Swimming School

CoursePro is exactly what we’ve been looking for, a system which simplifies managing our lessons and enhances our customer offering.

Pisces Swimming School

Sarah Ruckwood | Diamond Swim Academy

The system is clean and the service is fantastic for our needs.

Diamond Swim Academy

Ruth Cartwright | Swim4Life

Makes our lives easier, freeing up time for other projects.


Hannah-Louise McCormick | Swimbrite Swimming School

The support team are great! They are always especially friendly and helpful and extremely patient.

Swimbrite Swimming School

Karen Pinniger | Norwich Penguins

Our team and families are so much more unified with the software.

We use NPS (‘Net Promoter Score) to provide us with a weighted customer satisfaction rating between -100 and 100. Through this we can identify and fix any issues, and are very proud to consistently score above 50!

Our February 2019 NPS Score:
Net Promoter Score = 64
"I am absolutely delighted with CoursePro, it has really helped take a lot of administrative strain from me over the past few months!"
Star Swimming Academy
February 2019

If you’d like to visit one of our customers and see how they use CoursePro to optimise & manage their programme, get in touch with our team below!