Our customers mean the world to us.
We think we know CoursePro pretty well. But every time we run one of our summit events, we’re reminded that we’re not the only experts!
Running events like our summits, where we can meet face-to-face with our community to discuss new ideas and upcoming features, is vital. But twice a year isn’t enough to find out what our customers think…
So we send out surveys every couple of months to check we’re going in the right direction. Take a look at some of the feedback on this page!
Ibrahim Mehmet | GLL
GLL have used CoursePro since 2012 and now operate the system in over 135 leisure centres across the UK for a variety of sports such as swim school, gymnastics, football and even Nordic walking! Our teachers love using the handheld devices to record registration and attainment which in turn results in happier customers; as they can review progress of pupils in their own time online via the Home Portal.
Jason Torpey | Hallamshire Tennis Club
CoursePro has enabled our business to become more professional and more efficient, and has drastically reduced admin time. The ability for parents to login and track their child’s progress, as well as re-enrol quickly and easily, has really helped us stand out over our competitors. The added benefit of a great technical support team, as well as the continued improvement and involvement of the system has really helped our staff be able to spend more of their time on more specific tasks related to tennis coaching.
Katie Sharples | Tameside Active
There were two big benefits for us. Firstly, we now have a continuous ‘learn to swim’ scheme rather than blocks with set payment dates, and secondly now parents can see their child’s progression online. This now provides the parents with the opportunity to both pay and transfer online. By doing this we have alleviated a lot of pressure at reception which means we can provide much better customer service. Also, the teachers are now able to do everything they need to on their tablet on poolside which means we now have no paper getting soggy and they can now assess everything there and then.
Claire Harrison | Swimming Rocks
CoursePro covers everything you need. We started using CoursePro in 2011 and their team have consistently delivered technology advances, add on capabilities and some key requirements to this day. We continue to see CoursePro as integral to the business.
Zara Trickett | Splash Swim School
I love the automated emails, ease of payments and continuous bookings with CoursePro, I no longer stay up all night processing bookings!
Tom Glover | Glover’s Swim School
We love CoursePro because of the helpful and friendly staff.
Nigel Parkin | Oxford Swimming Academy
In short, we love CoursePro because it saves time and gives us more time with our customers. CoursePro has saved us hours of administrative time every week and enabled our business to continue to grow without adding additional administrative time.
Mike Caffrey | Star Swimming Academy
CoursePro looks after the classes whilst I look after the teaching! CoursePro has massively reduced the amount of time I spend administering the classes.
Jo Deakins | Coventry Swim School
The product is doing what it says ‘on the tin’ but the support and help you get behind it makes the decision to have purchased even easier.
Trish Freak | Aberdeen Learn to Swim
It’s seamless, the support is instant, it’s user friendly.
Rhea Pearce-Roberts | SSG Services
It allows us to monitor and control our bookings efficently and effectively.
Martin Binns | Swimmerz Academy
It makes life so much easier.
Catt Carr | Pool Schools
It’s the friendly team that make things so much easier to handle.
Nicky Reynolds | Happy Tiddlers
It’s improved the productivity of our admin team by a huge amount, making time to focus on other activities such as marketing and reviewing our processes internally. It’s slick and simple.
Charlotte Small | Sports Nut
It organises our chaos!!!!
Nathan Maguire | Les Ormes
We love the simplicity of the system and the constant upgrades to the platform.
Mark Munday | KickStart Swim Academy
It reduces admin time by more than half and ensures that we maintain good regular communications with our customers.
Joe Moore | Pisces Swimming School
CoursePro is exactly what we’ve been looking for, a system which simplifies managing our lessons and enhances our customer offering.
Sarah Ruckwood | Diamond Swim Academy
The system is clean and the service is fantastic for our needs.
Ruth Cartwright | Swim4Life
Makes our lives easier, freeing up time for other projects.
Hannah-Louise McCormick | Swimbrite Swimming School
The support team are great! They are always especially friendly and helpful and extremely patient.
Karen Pinniger | Norwich Penguins
Our team and families are so much more unified with the software.
We use NPS (‘Net Promoter Score) to provide us with a weighted customer satisfaction rating between -100 and 100. Through this we can identify and fix any issues, and are very proud to consistently score above 50!