We use a website called ZenDesk to monitor all our support calls and emails.
A ZenDesk account allows you to log in to view all the tickets you have opened with us, and for you to see the status of them.
If we are sending you attachments, we will also require you to log into your ZenDesk account to download the attachments for security reasons.
Go to How to Create a ZenDesk account for instructions on how to set up a ZenDesk account.
Remember, all our help documentation is available at cap2.zendesk.com