Archive | Weekly Emails

Available as of this morning, you now have the ability to send a Kicked Off Contact Trigger. There are 2 ways a member can be removed from a class: They inform you they are leaving and you click the Leave button and choose when their last class is.  Unsure how to do that? Click How […]

We have released version 2.10.4 today which contains some new features: Disable Contact Triggers Two New Reports Teachers last name can now be displayed on HomePortal Fixed Term Date Definitions Extend or Copy Classes made clearer Disable Contact Triggers Have you ever wanted to stop a trigger sending, just for an hour or so? Maybe […]

We are very proud that over 900+ Leisure Centres, Swimming/Tennis/Gymnastics Clubs/Businesses now use CoursePro across the UK and the World. Our core product CoursePro is moving from strength to strength with a number of features released already this year including: Quick Activation for HomePortal – An easier way for your members to register for HomePortal, […]

We use a website called ZenDesk to monitor all our support calls and emails. A ZenDesk account allows you to log in to view all the tickets you have opened with us, and for you to see the status of them. If we are sending you attachments, we will also require you to log into your […]

Benefits of New Contact Triggers   Resend a trigger that a member has not received More triggers have been added The option to send text messages to members Conditions Send emails/texts to teachers Make your emails look more professional with Format and Preview   Resend Triggers How often do your staff hear “I never received that […]

There are 4 different sections to movements: Moving a member to a different level within the same class (using Portable Devices OR CoursePro) Flagging a member for movement (using Portable Devices OR CoursePro) Moving a member to a different class A Member moving themselves on HomePortal   Moving a Member to a Different Level Within The Same […]

  Monday 21st March – Thursday 24th March 2016 – Normal Opening Hours Friday 25th March – Monday 28th March 2016 – Office Closed Tuesday 29th March Onwards – Normal Opening Hours   In the event of an emergency, i.e. a total system failure, you can contact emergency@cap2.co.uk.

Back in January, we ranked you all in relation to how many members you have registered for HomePortal. After some feedback from you, we have some new functionality coming very soon. We have redesigned the Registration Process for HomePortal to make it easier for your members to sign up. Currently: A member books on to a course […]

Easter is only a couple of weeks away.  Do you run week long intensive or crash courses over the school holidays? Do you know how to create that in CoursePro in 4 easy steps? Step 1 – Create a new Fixed End Date Course Step 2 – Add the new course to existing Levels Step 3 […]

Some of the most common issues raised with our support team are questions around the financial balances of your members. A member has been charged the wrong amount, how do we fix it? How do we give a refund? What do you mean by allocations? What on earth is the difference between Course Balance and Transaction Balance? […]

Are you using spreadsheets to manage your waiting list? It’s time to try your CoursePro Waiting List to make your life easier!! What can it do? Organise your waiting list by course View it by Level (i.e. all those waiting for Stage 1 etc.) When you have a space available, see only the pupils who […]

At our help desk, we get a lot of questions about Reports.  So we thought, for our first post of the New Year, we should share with you a guide to reports. There has been new reporting functionality in CoursePro since the middle of last year, newer customers will know about it already. However, for those of […]

Thursday 24th December 2016 9.00am – 6.00pm – Normal Support Hours Friday 25th December 2015 – Bank Holiday  – Support Closed Monday 28th December 2015 – Bank Holiday – Support Closed Tuesday 29th – Thursday 31st December – Support Closed Friday 1st January 2016 – Bank Holiday – Support Closed Monday 4th January 2016 – […]

After yesterday’s press release from the ASA regarding their new badges for babies and toddlers (See ASA Press Release), we wanted to let you know what impact this has on your CoursePro. They have added new Discovery Ducking awards, click on ASA Awards for more information. To add new Levels, please click Adding a Level for […]

A List of Error Messages you may see on CoursePro and what to do about them As part of our aim to make using CoursePro even easier for you and your team, we have compiled a list of errors you may sometimes see in CoursePro. We have also included an explanation of why the error […]

Some docs to help you promote HomePortal to your members Happy Halloween!! The most common feedback we get from users is that members or, in fact, member’s parents love HomePortal. With that in mind, we have prepared a couple of documents about HomePortal.  One details the quick and simple steps on how to Register.  The other, […]

Badges In CoursePro, you can set up badges to be awarded upon completion of a level or achieving a distance goal and any others you may need for your school. There are two ways to award badges in CoursePro,  Linked to Competencies and Teacher-led.   When a Badge has been awarded, an email can be automatically […]